Frequently Asked Questions

Everything you need to know about your GREATS experience, from shipping to our premium materials.

What materials are used in GREATS sneakers?

We pride ourselves on using high-quality, responsibly sourced materials including Italian leather, premium suede, and eco-friendly recycled plastics to ensure both durability and style.

How long does shipping take?

Standard shipping typically takes 3-7 business days within the continental U.S. Expedited shipping options are available at checkout if you need your pair sooner.

What is your return and exchange policy?

We offer free returns and exchanges on all unworn items within 30 days of delivery. The product must be in its original packaging to qualify for a full refund.

How do I find my correct size?

Most of our styles run true to size. We recommend checking the specific 'Size Guide' on each product page for detailed measurements and fit recommendations.

Do you offer international shipping?

Currently, we ship to the United States and select international territories. Please enter your address at checkout to see if delivery is available in your region.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Affirm or Klarna.